Welcome to our site. There are a few things we need to cover here: none of it surprising. But if you want to suggest or fix something, please tell us. Because dull as small print is, it matters.
After placing an order with Dating Profile Heroes, you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website. From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with Dating Profile Heroes then the original Terms and Conditions at the time of placing your order will apply.
A contract with our service will only exist when Dating Profile Heroes has accepted your order. Occasionally we may refuse an order without notice but will inform you within 12 hours of your order.
All prices listed on the Dating Profile Heroes website are subject to change without prior notice and Dating Profile Heroes does not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within seven days of this action then we will happily refund you the difference.
All content on this site is the property of Dating Profile Heroes. Unauthorised copying is not permitted and Dating Profile Heroes will pursue any website that infringes on our content.
Dating Profile Heroes go to great effort to ensure the information on its website is accurate. We do only provide advice and accept no liability as a result of inaccuracy in any of the information on the Dating Profile Heroes website.
2. Ordering with Dating Profile Heroes:
In order to complete your order, we collect personal information such as name, postcode/zip code, a bit about you and your dating history. Should this information not be readily available from your order then we will either contact you to gather this information or in the case where there is a minor amount of information missing we will highlight this when sending your completed order back to you.
Dating Profile Heroes take payment in advance in order to begin your order. This will is through our online merchant services, PayPal or Stripe. However, should you wish to pay by other means then please make contact to discuss alternative methods.
If we find that due to the nature of your order; e.g., complex information we will fall outside of the agreed turnaround time we will contact you to discuss this. Similarly, if we find that due to resources we will fall outside of the agreed turnaround time, we will contact you to discuss this and agree on any required actions.
Once your order has been placed with Dating Profile Heroes, we request you to fill in a short online questionnaire to gather all necessary information. We then require you to send us your photos.
This is done usually by email, but we can make our drop box account available to you too – please just let us know.
The turnaround time pertaining to your order will apply from when all required information has been received.
When received, we will write your new online dating profile from the information provided, and where any existing content is deemed fit for purpose we will use in the new profile. Your dating profile and recommendations will be delivered back in Microsoft Word or PDF to the email address provided at the time of placing the order.
IMPORTANT: We do recommend that throughout the process of your order being completed you do check your Junk or Spam folder.
We try our best to avoid using spammy terms in our emails, but occasionally our emails end up in spam folders.
We cannot accept any liability for where an order has been sent but perceived as not received for this reason.
Equally, we cannot accept any liability for technical difficulties related to the checking of your personal email account. We will make every effort to send your order to another email account specified by you if you encounter email difficulties.
Once you have received your order, we will assume your order is complete unless you advise us that adjustments are required. If you require amendments to your profile, we do recommend you outline any required adjustments in an email and send this to email@example.com
Once we have received your request, we will respond should we feel in our experience your adjustments need to be reconsidered. We aim to complete any requested adjustments within 4 days of your request. If you would like it sooner then please do advise us of this so that we may try and do the adjustments sooner – we’ll always do our best!
Dating Profile Heroes’ services are based on your representations to us and how we perceive your personality with regard to potential matches.
We do not guarantee results; certain things are beyond our control, such as a given number of emails, dates or marriage within a year.
We provide our services in good faith and complete orders to the best of our knowledge by experienced dating profile writers. We cannot accept any liability should you suffer any loss or damage from taking our advice.
3. Cancellation & Returns Policy:
The service provided by Dating Profile Heroes is goods ‘made to consumer’s specifications or clearly personalised’. It is for this reason that our services are exempt from the normal distance selling regulations.
As part of our on-going commitment to 100% customer satisfaction, we guarantee to revise your dating profile until you are 100% satisfied. This is our 100% satisfaction guarantee.
Other than where you have selected a service which is less than the cost of what you should have paid then we do not offer any refunds.
We do allow full cancellation of your order within 48 hours of placing your order (before we have delivered your profile). If you have changed your mind about using our services, please email firstname.lastname@example.org to request your refund.
4. Your profile will be delivered within five working days:
Once we have received the necessary information to start on your new dating profile, i.e., the completed online questionnaire and your photos, we will complete and send back your new dating profile and recommendations in PDF format within five working days.
Our working days are as followed:
Our working hours are 8 am to 4 pm (UK time)
Any orders made outside of our working hours will be picked up at 8 am the next working morning.
5. Money Back Guarantee (1st September 2022)
Dating Profile Heroes provides a range of personalised online services to help people find success on online dating sites and apps.
If you have not found the service to be effective at helping you win more attention and land more dates and you satisfy the terms and conditions described below, you can apply for a refund via the Money Back Guarantee.
To receive a refund, you must fulfil the following requirements:
- Use the profile we provided for you in full, including the text and photo recommendations in the order we suggested. If you disagree with any of our recommendations, then please chat with one of the team. We can talk you through our process and agree on a middle ground.
- Contact us at least once within 90 days if you are unhappy with the way your online dating is going. We will work with you to see if there can be any improvements made to your profile, including but not limited to, rewriting the profile text and reviewing your photos again
Submit a refund request to the email below along with your name, between 90 and 120 days after your profile was delivered via email.
Refund requests will not be accepted until 90 days have passed since we delivered your completed profile, or after 120 days have passed since we delivered your completed profile.
Refunds will be made to the payment method you used to make the original purchase.
Limit one refund per customer per eligible purchase.